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We aim to provide the highest quality dental care to our patients. Here are a few live comments taken from our digital platforms:

Cheltenham House Dental PracticeCheltenham House Dental Practice
2.6 Stars - Based on User Reviews
Sherborne HouseSherborne House

love the dentist Stefan who has a wonderful manner but only two stars as the phone is never answered and my e mail ignored. I'm sure the response will be contact practice manager. Is carrier pigeon or message in a bottle preferred option as after ten minutes ringing I'm not hopeful the call will ever be answered

James GrahamJames Graham

Excellent dentists, miserably poor reception service. Phones unanswered and generally lakadaisical approach to their work..need a complete change of reception staff.

Retro Grader 808Retro Grader 808

i have been here for 3 years, had lovely service throughout.Prices have been good and i like that they dont enforce check ups every 6 months if they dont need to, it feels less like they're trying to get money out of you. which is a worry at some dentists. i do wish they would put some interesting art on the ceiling for your eyes to wonder, during a filling.

Derek PeaceyDerek Peacey

Trying to get a refund for incorrect charge and 6 weeks later still getting nowhere fast. No returned calls when promised, no refund no anything!

Simon LightSimon Light

Avoid, avoid avoid! Reception team speak to you in a condescending manner with no respect. It’s honestly unbelievable how you can speak to people like this and have the nerve to hang up mid conversation. Disgusting.

Lianne MHLianne MH

This place has gone downhill !!! I have now been waiting for our appt well over an hour, dentists are always leaving, and the staff don’t care. We will be leaving and getting a new dentist as soon as I have had my treatment I have paid for !

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Chris PonsfordChris Ponsford

Go ANYWHERE else. I’ve been waiting since August last year(10 months) to have a filling done. On and off my appointments are cancelled, and they don’t even have the decency to call to cancel. A text is sent, and then they don’t even answer the phone to rearrange. 15 minutes the phone was ringing today... 3 times! Absolutely disgraceful service from an extremely poorly ran practise. I feel for the staff who have always seemed lovely, as they clearly work for someone who refuses to work on customer service.

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Carwyn Rhys-JonesCarwyn Rhys-Jones

Booked an appointment over a month ago, received a reminder. Walked in today and was told it was cancelled and that I should’ve got a text or email - nothing received. Was then offered an appointment for 24th July. Declined and have booked elsewhere for tomorrow. Do not go to this dentist!

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Sophie RaeSophie Rae

Ridiculous surgery. No concept of customer service, only one decent receptionist who’s willing to help patients - As for other staff they need re training to be polite and confirm appointment times. Made a complaint almost 3 weeks ago as advised but still no response - Do yourself a favour if you want a surgery where dentists leave and you get new ones too often and then when you ring up to re arrange your appointment to find it was going to be cancelled anyway - find a better dentist like I have!

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Mat BerryMat Berry

very nice ppl treated lovely didn't have to wait long I'd recommend then and cheap

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Damian WestrayDamian Westray

One of the few practices that were still taking in NHS patients.
Managed to get an appointment quickly, and for the subsequent necessary treatments. Although it was a tricky, deep filling, they managed it painlessly and were very considerate and professional

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Rachel Stott KeithRachel Stott Keith

Waited six months for our family checkups (including the first visits for our children) only find out they were cancelled on the day despite already being confirmed by text. After three days of calling to rearrange and being promised call backs on five occasions (which haven't happened), we now find out they can't offer appointments after 5pm. Awful experience at this surgery, dentists never stay more then six months so never any continuity of care. And no concept of customer care either.

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Hannah Louise HammondHannah Louise Hammond
Stephen MarshStephen Marsh

Just had a root canal procedure carried out by Matthew. 100% pain free from start to finish and all done with the greatest of care. So grateful thank you

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