My wife & I have been patient at this practice for around six years during which time the standards have diminished considerably.
The period between our check ups were increased from six months to every nine months and on the last few occasion our appointments have been cancelled just prior to the date.
Consequently we have had to reschedule more appointments which extends the period even more.
Originally the practice was very good & would have rated a 4/5 star rating but now I feel I am being over generous by giving it 2 stars.
Recently moved to Cheltenham and needed a dentist for my wife and I as we believe in preventive dentistry for good oral health. Checked around the area and decided on this practice. The best decision we could have made. Two appointments were made for my wife and I to have one after the other. Our dentist is called Alex and he was brilliant, one of the best dentists I have had over my life time and I am 64. Brilliant patient manner which put me totally at ease straight away. Unhurried attitude to check my teeth properly and ask relevant questions regarding general and oral health, he was wonderful, and his assistant male nurse who was very attentive as well. My wife was next after me and she had the same excellent treatment Alex putting her at ease and explaining everything as well... she came out with a smile on her face saying what a lovely dental appointment that was as he was so gentle and caring. I can only recommend this practice to anyone who needs a good dentist with a marvellous patient attitude and excellent customer service with the receptionists as well.
Waited six months for our family checkups (including the first visits for our children) only to be cancelled on the day despite already being confirmed. After a week of calling to re-arrange and being promised several call backs which haven't happened, we now find out they can't offer appointments after 5pm. Awful surgery, dentists never stay more then six months so no continuity of care. No customer care either.
Had been registered here for years until today. I have had my last two appointments cancelled 4 or 5 times and today was the final straw. I rang to rearrange and was told that I could get another appointment in 3 weeks time! As I need some urgent treatment I will be taking my business elsewhere. Oh and since when does anywhere issue refunds by cheque anymore? These guys do!
Waited six months for our family checkups (including the first visits for our children) only find out they were cancelled on the day despite already being confirmed by text. After three days of calling to rearrange and being promised call backs on five occasions (which haven't happened), we now find out they can't offer appointments after 5pm. Awful experience at this surgery, dentists never stay more then six months so never any continuity of care. And no concept of customer care either.Read More
Just had a root canal procedure carried out by Matthew. 100% pain free from start to finish and all done with the greatest of care. So grateful thank youRead More